InTouch clients take “luck” out of the sales process. The average health club only contacts a lead 3 times, while our clients realize that most people need to be contacted 7 to 11 times before they will become a member. Clubs that do not follow-up frequently and consistently, suffer from follow-up failure.  SalesTracker stops follow-up failure by guaranteeing that clubs communicate with all of their leads frequently and consistently through multiple communication channels including the phone, email and SMS text messages. Additionally we guarantee that no leads fall through the cracks by automatically scheduling follow-up calls so your sales people can spend time closing sales instead of managing the sales process.

 

“Before InTouch’s SalesTracker, it was hard for me to keep track of leads and I was afraid of leads falling through the cracks. With the automatic follow-up call scheduling I am confident that every lead will be contacted. Also, the SMS text message reminder for tours, orientation appointments and PT sessions free up my staff to focus on making more sales instead of having to remember to confirm appointments.” --- Skye Kaiss, Gold’s Gym Regina

 

“Before we had SalesTracker, I spent hours of valuable executive time, hours of my General Manager’s time and hours of my sales reps’ time assembling reporting spreadsheets. These were merely speculations as to the volume of outbound calls, booked appointments vs. appointments that showed and lead sources. The reporting process was a major paperwork assembly project and it was marginally accurate in some areas and not great in others and it left way too much subjectivity to rely on.

Reminders are like clockwork and what this does is it organizes sales people. Organization is the one inherent skill set lacking in most great sales people. With SalesTracker, they get the online secretary and each day when a consultant arrives, they pull up InTouch and the entire day is mapped out for them. There is no thought that needs to go into anything other than how much positive energy they can share today.

Also, with SalesTracker, our follow up is simply better; I don't have to worry about poor grammar and diplomacy in sales emails. We get the text messaging from InTouch to increase the yield of our appointments and when we win new members, we get to start them off correctly with a solid introduction and reminder to show up for their initial orientation with our fitness advisers.” --- Drew Chesler, Owner, Gold’s Gym South Beach